Welcome to the Carb Lite Solutions simple Online Return Merchandise Authorization (RMA) system.

• Our Online RMA system allows our customers even easier RMA requests than ever.
• Send an E-mail to rma@carblitesolutions.com with the Subject Heading: “RMA Request for Order Number: (Please insert your order number here)
• In the body, include the item(s), verify the quantity and give us a detailed explanation for the return or defect description.
• You're almost done! We will process the RMA and give you an RMA number along with all the instructions you will need to send the item(s) back to Carb Lite Solutions for processing the RMA.
• Some rules to follow:
• Only one type of RMA (refund or replacement) per RMA number issued. If on the same invoice you want a refund for item A and replacement for item B, you need to request 2 different RMA's, one for each type.
• All returned items MUST have an RMA number, hence the name "Return Merchandise Authorization".
• In order for Carb Lite Solutions to effectively process your RMA request it is essential that you include everything the product you are returning originally shipped with.
• ALWAYS clearly mark the RMA Number on the outside of your shipping box.
• If you send multiple RMA's in ONE box, mark each RMA inside individually and clearly and mark ALL RMA numbers on the outside of the shipping box.
• Return Shipping Cost (The cost you pay to send an item back to Carb Lite Solutions) is the same as your cost to drive to any store for returning an item, which is not reimbursable. Thus, Carb Lite Solutions does not reimburse any customer return shipping cost.

Please click here for RMA policy